Charlotte, NC • Since 1959

Terms & Conditions

Pricing and Content Information

While we try to provide accurate pricing information, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price due to an error in pricing, HyattGunStore.com shall have the right, at its sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, HyattGunStore.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

We do our best to provide you with the lowest prices possible on HyattGunStore.com, as well as in our retail store. However, many times online pricing doesn’t match the price in our retail store as our retail store offers further services such as trades, gunsmithing, layaways and other specialized services NOT available on our web store.

Our retail store honors pricing on HyattKnives.com on a pay-and-carry basis. These prices are not eligible for layaway or trades in our retail store. Please note that any order picked up in our retail store or purchased from an address in North Carolina will be charged 7.25% sales tax.

We do not price match with any other online or offline retailer. We strive to maintain highly competitive prices and review them regularly in order to serve you with great values, every day.

Merchandise Content

We attempt to be as accurate as possible in its product descriptions. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If you find a product is not as described, your sole remedy is to return it in unused condition for a full refund.

Objectionable Content

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that Hyatt Guns and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable.

Legal Notice: It is SOLELY the BUYERS responsibility to verify the legality of any item in their jurisdiction. Buyer is also responsible for any and all costs associated with this item (shipping, etc.) and a restocking fee will be assessed if the item is returned or not shipped for any reason. In addition, a change fee may be assessed if a special order is changed after placement.

The photos shown in each item detail may be stock photos from the manufacturer and for illustration only. They are not photos of the exact actual item we will be sending and there may be slight variations in the look of each item shipped. For example, the camo pattern of Mossy Oak hat will vary slightly from hat to hat.

Return Policy

If for any reason you are not satisfied with your purchase, you may return it to us WITHIN 30 DAYS of receipt. Items must be returned in 100% resalable condition. Some product return exceptions apply:

We will deduct the shipping cost to you unless products are defective or we have made a shipping error.

Return shipping is solely the responsibility of the customer.

Regrettably in most cases, we cannot accept returns of firearms, night-vision products, airguns, holsters, rings, bases, black-powder guns, or ammunition.

If a product is defective/damaged upon receipt or not as advertised, you may return it to us for a refund or replacement within 30 days of receipt.

Damaged or partial-loss claims must be made by fax (704-394-0268) phone (704-393-7124) or email (sales@hyattknives.com) within 10 days of receipt.

Products and packaging must be in the same condition as when they were shipped. You may be charged a 25% restocking fee if items are not returned in 100% resalable condition.

Product shipping errors on our part will be replaced, credited to your credit card or refunded at our discretion.

Order Cancellations

Canceled orders on in-stock products will be assessed a 20% restocking fee.

Special Orders canceled prior to the estimated time noted in the listing will be assessed a $25 cancellation fee. Orders changed after being placed will be assessed a $25 change fee. If a special ordered product is canceled after arriving, there will be no refund on your deposit.

Special Orders

You can special order the item you want and we’ll charge you a nominal deposit. Special Order items are labeled with a yellow and black “SPECIAL ORDER” tag. Please note that your card will NOT be charged the entire amount at checkout and we will only process your deposit. Once we process your deposit, our buyer will place your order with the factory, as well as every major firearms distributor in the country. Once the gun comes in, we’ll contact you so we can process the balance and get your gun shipped out to your FFL or place it in our retail store for pick-up. Please note that the balance of your payment is due immediately upon the gun arriving in our store.


Updated November 17, 2017